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Frequently Asked Questions

Questions:

 

Answers: 

How do I sign up for Element?

Signing up for Element is easy. Just click here, fill out the form and follow the instructions that will be displayed after you sign up on how to setup your first site in Element.

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How do I setup my first site in Element?

You can setup your first site in Element without having a registered domain name (www.yourdomain.com) but you will be unable to preview your site hosted on Element until you have registered the doman name and changed your "A" record, at your registrar, to point to Element's servers. For more detailed instructions on setting up your first site, click here.

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What if I already have a website and want to migrate it over to Element?

We have several domain names registered just for that reason. You can use one of our migration domains (free of charge) to create your new site on Element before you switch off your old site. This way you can migrate your content and preview how your new site is going to look and function before switching over.

Once your new site is to your liking, notify us and we will update your migration site on Element to use your domain name. Once we have performed this update, simply change the "A" record at your domain name registrar to point to Element's servers and your site will go live. Then you can cancel the hosting service you were using.

Of course if you need any help during this process we are here for you. We can help you migrate your content, change your "A" record or just walk you through any of these steps.

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How do I register a domain name (Web Address)?

There are several registrars on the web that you can register your domain name with. Go Daddy & register.com are two very popular registrars you can choose from. At these sites you will be asked to enter a domain name that you would like to register. Once you find a domain name that is available, just sign up to register it and you're ready to go. You can also sign up for email accounts that will allow you to have an email address that ends with your domain name (Example: you@yourdomain.com). Molecular Software does NOT offer email accounts.

Once you register a domain name, you will need to change your domain name's "A" record to point to Element's servers in order for the registrar to send traffic to your site hosted on Element. If you need assistance with changing your "A" record, you can contact us at anytime.

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Can you design a custom template for me or use my current designs? 

YES. We are partnered with SodaPop Media, LLC that can design you a new site as well as rebrand your entire marketing if you desire. SodaPop Media would then provide those designs to us and for a one time fee we will build your custom template based on those designs.

If you already have a site or a site design, for a one time charge, we can build your custom template based on those designs or site.

 

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Do you offer graphic design services?

YES. We offer graphic design services as well as video & audio editing in house. We are also partnered with SodaPop Media, LLC to outsource projects as well. We are a "full service shop" and can provide you with any services needed to ensure your website maintains a world-class status.

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Do you offer SEO (Search Engine Optimization) support & services?

YES. Element was built with SEO in mind. We have spared no exepnses in ensuring that our sites hosted on Element have the latest SEO techniques and methods emplyed in order to have your site get the best indexing possible. As we know, SEO is not just about meta tags and formatting, so we also have SEO experts to help you with your SEO campaign and make sure your site is audited and your keywords are relevant. We can also offer support services to help you with PPC (Pay Per Click) and back linking strategies.

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I need you to develop a custom application for my website, do you do that?

YES. We can develop any custom application you need on your site. We refer to them as Custom Components. So, if Element doesn't already offer it, we can build it for you. Just send us a Request For Proposal (RFP) and we will provide you with a quote for the application needed.

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Are there any contracts I have to sign to have a website hosted with you?

NO. We work on a monthly basis for your hosting services and Element access. The only time we would require a contract would be for any custom application development requested by you.   

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I need an eCommerece (shopping cart) site. Do you offer that?

YES. We have a Shopping Cart module built right into Element. We exclusively use PayPal as our shopping cart processor so that you get the best of both worlds. The ease of using Element to maintain your product listings and the power of PayPal to process your orders and provide you with merchant services.

It's easy. All you have to do is sign up for a PayPal Website Payments Standard or Pro account and then plug the email address you used to setup the PayPal account with into Element. We take it from there. You can begin entering your products into Element right away.

Click on the following to learn more about Element's Shopping Cart or Setting Up Your PayPal Account for Element.

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Do I need to have a merchant account for my shopping cart?

NO. Whe you setup a PayPal Website Payments Standard or Pro account for your Element shopping cart, PayPal provides you with merchant services for a small percentage and fee per transaction. If your products exceed $2,000.00 USD per transaction you will be required to sign up for a PayPal Website Payments Pro account. The Pro account has an additional $30.00 per month fee associated with it.

You can have PayPal deposit your funds into your bank account or use PayPal as your bank when you sign up for these accounts. To learn more about these accounts visit PayPal by clicking here.

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I want to offer RSS Syndications, does Element offer RSS?

YES. Element has RSS Syndications built right in. As you create web pages, news articles, events, blogs, photo galleries, job postings, etc. Element automatically adds them to your RSS Feed offerings.

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I need my site or some of my web pages to be secured. Does Element allow me to password protect my site or web pages?

YES. Element has an entire membership registration and access level feature built right in. You can assign your site, microsites and even individual web pages specific rights that members must register and have clearance in order to view. You can assign up to 10 different levels of security and maintain your membership listing.

You can even adjust the registration form to capture the information about your members that is important to you. You can provide your members with redemption codes, that you create, that will provide your members with designated rights at time of registration or even after they register.

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I have several people that need to maintain my website. Does Element allow for multiple managers?

YES. Element allows you to setup multiple people to manage your site and at different levels of security. You can set your users to be Site Administrators or Content Managers. To learn more about Element's User Accounts click here.

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I need a store locator. Does Element have the ability to show my stores on a map like Google?

YES. Element comes with a module called the Locator. The Locator allows you to enter in multiple address and have those addresses appear on a Google map with markers indicating each location. To learn more about the Locator click here. To preview the locator in action click here.

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I want to be able to track my website's statistics. Does Element offer website statistics?

YES.Element uses SmarterStats to track all of your website statistics and we keep your statistics on file for 18 months. So at any time you can data mine and determine where your visitors are coming from and what they are looking at. SmarterStats access is included in your monthly hosting fees.

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Do you backup my site, content and all my files?

YES. We take care of everything for you. We maintain the servers and backup all of your content and files on a nightly basis. We retain 7 days worth of backups. If you accidently delete a file or overwrite something we are available to recover the lost file or data for a one time fee.

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Do you offer email accounts too? 

NO. We focus our attention to web services and stay out of the email game. Most registrars that you register your domain name with offer email services for you.

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Does my domain name have to end in ".com"?

NO. Your domain name can end in any suffix (.edu, .org, .net, .tv, .info, etc) and still be hosted on Element.

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